kuyaplays Privacy Policy

01 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is:

By registering an account and using the kuyaplays platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Information We Collect

kuyaplays collects personal information that is necessary to provide our gaming services, comply with regulatory obligations, and maintain the security and integrity of the platform. The categories of information we collect are as follows:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, email address, and mobile number.
• Identity verification (KYC) documents: Government-issued photo ID (Philippine passport, SSS ID, UMID, driver's licence, PhilSys national ID), proof of address, and proof of payment method ownership.
• Financial information: GCash account details, PayMaya account details, BPI, BDO, or Metrobank bank account information used for deposits and withdrawals.
• Communications: Messages, support tickets, and feedback you submit to the kuyaplays support team.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, games played, session duration, betting history, and navigation patterns within the kuyaplays platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and analytics identifiers. See Section 6 for full details.
• Geolocation data: Approximate location derived from your IP address, used to verify eligibility and comply with jurisdictional requirements.

2.3 Information from Third Parties

• Identity verification results from KYC service providers.
• Payment confirmation data from GCash, PayMaya, and banking partners.
• Fraud prevention signals from third-party risk assessment services.

03 How We Use Your Data

kuyaplays processes your personal information for the following specific purposes:

• Account creation and management: To register your kuyaplays account, verify your identity, and maintain your player profile.
• Service delivery: To provide access to casino games, sports betting markets, bingo, slots, and all other kuyaplays platform features.
• Financial transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records.
• Regulatory compliance: To fulfil our obligations under Philippine anti-money laundering laws (AMLA), PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need support.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Platform improvement: To analyse usage patterns and improve the kuyaplays platform, game offerings, and user experience.
• Marketing communications: To send you promotional offers and updates about kuyaplays, where you have provided consent or where permitted by applicable law. You may opt out at any time.

04 Legal Basis for Processing

Under the Data Privacy Act of 2012, kuyaplays processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your kuyaplays account and deliver gaming services.
• Legal obligation: Processing required to comply with Philippine law, including AMLA reporting obligations, PAGCOR regulatory requirements, and NPC data governance rules.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Information

kuyaplays does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist kuyaplays in verifying player identity and age in compliance with regulatory requirements.
• Fraud prevention and risk management services: Providers that help kuyaplays detect and prevent fraudulent activity and money laundering.
• IT infrastructure and cloud service providers: Hosting and technology partners who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes and subject to professional confidentiality obligations.

All third-party service providers engaged by kuyaplays are required to process personal data only on our documented instructions and to implement appropriate technical and organisational security measures.

06 Cookies & Tracking Technologies

kuyaplays uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your kuyaplays experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the kuyaplays platform, helping us improve performance and game offerings.
• Marketing cookies: Used to deliver relevant promotional content about kuyaplays. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the kuyaplays platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

07 Data Retention

kuyaplays retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with kuyaplays's data disposal procedures.

08 Data Security

kuyaplays implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the kuyaplays platform.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures aligned with NPC breach notification requirements (72-hour notification window for reportable breaches).

While kuyaplays takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your kuyaplays login credentials and for notifying us immediately if you suspect unauthorised access to your account.

09 Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by kuyaplays:

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. kuyaplays will respond to all verified requests within 15 business days. We may require proof of identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through official NPC channels.

10 Minors & Age Restriction

kuyaplays is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. kuyaplays does not knowingly collect personal data from persons under 21 years of age.

If kuyaplays discovers that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the payment source. If you believe a minor has registered on kuyaplays, please notify us immediately at [email protected].

11 Changes to This Privacy Policy

kuyaplays may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. Material changes will be communicated to registered players via email or an in-platform notification at least 7 days before the changes take effect.

The current version of this Privacy Policy is always available on this page, with the effective date displayed at the top. Your continued use of the kuyaplays platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by kuyaplays, please contact our Data Protection Officer:

This Privacy Policy was last updated on 01 January 2026. It is governed by the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.